At Tidewater 3D Printing, we take great pride in the quality of our 3D printed products. We are committed to ensuring your satisfaction with every purchase. However, sometimes things don’t always go as we might have liked, therefore please take a moment to read our Returns and Refunds Policy to understand how we handle returns and refunds.
Returns
We accept returns for non-customised or non-bespoke items within 30 days of the delivery date. If you are not completely satisfied with your purchase for any reason, please contact us at: tidewater3d@gmail.com to begin the return process.
To be eligible for a return, the item must be in its original condition, unused, and in its original packaging [if applicable].
Refunds
a. Customised or Bespoke Items: Refunds are not available for any customised or bespoke items, as these are created to your specific requirements and as such, have no resell value. However, if there is a problem with the quality or workmanship of a customised item, we will make every effort possible to address the issue and ensure the problem is rectified. Please contact us immediately if you encounter any issues.
b. Non-Customised Items: If you would like to return a non-customised item within the 30-day window, and meet the criteria mentioned in the Returns section, we will process a refund once the item is received and inspected. You will receive the refund in the original form of payment, excluding shipping costs.
If your Non-customised item arrived damaged or defective, we will request photographs of the item, and at our discretion will offer a replacement only.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is posted, this is typically no longer than 5 working days, however it is dependent on the policies of your bank, and is completely out of our control.
If you’ve done all of this and you still have not received your refund yet, please contact us at kat@madeingrimsby.co.uk.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tidewater3d@gmail.com and send your item to: Unit 23, Grimsby Business Centre, King Edward Street, Grimsby DN31 3JH.
Shipping Returns
To return your product, you should mail your product to: Unit 23 Grimsby Business Centre, King Edward Street, Grimsby, DN31 3JH.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at tidewater3d@gmail.com for questions related to refunds and returns.